If songs are missing or grayed out in your music library in the Music app

Learn what to do if your music is missing or grayed out in the Apple Music app.

If you use Sync Library and your music is missing

Make sure that all of your devices have Sync Library turned on and signed in with the same Apple Account that you use with Apple Music. If your music library is stored on your computer, check the cloud status of songs to find missing music and resolve issues.

1. Sign in to the Apple Account that you use with your Apple Music subscription on all of your devices.*

2. Make sure that Sync Library is turned on for all of your devices.

3. Make sure all of your devices are connected to the internet.

4. If your music is still missing, check the Cloud Status on the computer where your local music library originates.

5. Update your Cloud Library on your local computer first, then the synced computer.

   • In the Apple Music app on Mac: Choose File, then Library, then Update Cloud Library.

   • In the Apple Music app for Windows: At the top of the sidebar, click Sidebar Actions, then click Library, then Update Cloud Library.

6. If your music is still missing, turn Sync Library off and on again on all of your devices. Turning Sync Library off will remove all of your downloaded music. Make sure you're on a good network connection. Larger music libraries might take more time.

If a song is grayed out

• If the song was purchased from the iTunes Store, make sure you're using the correct Apple Account for the purchase, then authorize your computer to play iTunes Store purchases.

• If your restrictions are set to Clean, explicit songs will appear grayed out. Set your music restrictions to Explicit to allow explicit content.

• If you see No Longer Available next to a song that's grayed out, the song might have been removed from the Apple Music catalog. Check to see if it's available.

• If you have a song hidden, it might appear grayed out. Unhide the song to play and download it.

If you are missing music purchased from the iTunes Store

1. Make sure you sign in to the correct Apple Account on all of your devices.

2. Redownload music that you purchased from the iTunes Store.

If the song downloaded on your computer, but not in the Apple Music app

1. Search your Mac or PC for the missing song.

2. If you find the missing song, drag the song to the Apple Music app.

3. Update Cloud Library.

If your music library is stored in different locations, like an external hard drive:

Learn how to locate and manage your music library in the Apple Music app on your Mac

Learn how to locate and manage your music library in the Apple Music app for Windows

If you see the error "This item is not currently available in your country or region"

Check if the song is available for others in the same country or region by searching for it. If it's available, you can delete the grayed out version, and add the song again. If you have multiple songs that are unavailable, try these steps:

1. Make sure you sign in to the correct Apple Account on all of your devices.

2. Update your Apple devices to the most recent OS, or update the Apple Music app for Window.

3. Turn on Sync Library on all of your devices.

4. If your music is still missing, turn Sync Library off and on again on all of your devices. Turning Sync Library off will remove all of your downloaded music. Make sure you're on a good network connection. Larger music libraries might take more time.

Check which Apple Account you're signed in to

If you're singed in to a different Apple Account, you won't be able to use your Apple Music subscription, use Sync Library, or download your purchased music. Make sure you sign in to the correct Apple account on all of your devices. If you're signed in to the wrong Apple Account, sign out and sign in to the correct one.

Check your Apple Account on your Mac

1. Open the Apple Music app.

2. In the menu bar, choose Account. Your Apple Account information will be at the top of the menu.

Check your Apple Account on your iPhone or iPad

1. Open the Apple Music app.

2. Tap the My Account button at the top.

3. Scroll down and tap Account Settings.

Check your Apple Account in the Apple Music app on your PC

1. Open the Apple Music app for Windows.

2. At the bottom of the sidebar, click your name.

Check the cloud status of songs on your Mac or PC

If you use Sync Library and a song is grayed out, you can check the cloud status for more information.

1. Open the Apple Music app.

2. In the sidebar, select Songs.

3. Show Cloud Status and Cloud Download.

   • In the Apple Music app on Mac: In the menu bar, choose View, then click Show View Options.

   • In the Apple Music app for Windows: Right-click on the headings bar.

4. Select Cloud Status and Cloud Download.

5. Look for the following statuses next to your songs to learn what to do.

An exclamation point

The song can't be played or synced across your devices until the original file is located.

1. Click the exclamation point next to the song.

2. A message will appear and ask if you'd like to locate the song. Click Locate.

3. If the song is located, you'll be asked to use the location to find other missing songs in your library. If you see this message, click Find Files.

4. If you can't locate the song, you might need to import it from the original source.

Waiting

The song won’t appear on your other devices because it’s waiting to sync.

1. Make sure the computer where the local track is stored is connected to the internet.

2. Update Cloud Library.

3. Wait for the song to sync. Then check if the song appears on your other devices.

4. If the song still doesn't sync, delete it and import it from the original source.

No longer available

The song was available in the Apple Music catalog, but has been removed.

1. Search for an alternative version in the Apple Music catalog.

2. If you find one, control-click the song that is no longer available and select Delete from Library.

3. Add the new version to your library.