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Apple software on Windows: May see performance issues and blank iTunes Store

Symptoms

You may notice the following symptoms on your Windows PC after installing the iCloud Control Panel, iTunes 10.5 or later, or Safari 5.1 or later:

  • iTunes is slow to respond.
  • Windows is slow to respond.
  • iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
  • Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
  • Connecting an iOS device causes iTunes to quit unexpectedly.
  • iTunes Store displays an "error 0x80090318" alert.
  • iTunes Store looks empty and white as shown below:

    iTunes Store does not load due to a modification to Windows

Resolution

The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.

To find the LSP:

  1. Download Autoruns for Windows from Microsoft
  2. Look for Autoruns.ZIP and open the compressed folder.
  3. After reviewing the contents and the license, drag autoruns.exe to the desktop.
  4. Open Autoruns.
  5. Click on the tab that says Winsock Providers.
  6. A list of items should appear. A column showing the publisher should be available.
    A Winsock Providers entry in Autoruns for Bonjour and Bytemobile
  7. For items other than Bonjour, which is from Apple, check with the publisher for updates to resolve the conflict between their software and Apple software.
  8. If the publisher is unfamiliar to you, you may be able to use the table below to find out more information about the origin of the modifications to Windows.

Some of the publishers and programs that are known to have versions with a conflict are listed below:

Bigfoot Networks / Killer Gaming BfLLR over [MSAFD Tcpip [TCP/IPv6]]
Bsecure Bsecure  over [MSAFD Tcpip [TCP/IP]]
Bullguard BGLsp over [MSAFD Tcpip [TCP/IP]]
Bytemobile, Inc. BMI over [MSAFD Tcpip [TCP/IP]]
CA / Total Defense Internet Security LAYERED_PROVIDER over [MSAFD Tcpip [TCP/IPv6]]
ContentWatch / Net Nanny CWALSPSYS CWALSP MSAFD Tcpip [TCP/IP]
Covenant Eyes Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
Desktop Temperature Monitor NETCAPTLSP over [MSAFD Tcpip [TCP/IP]]
Dr. Web DrWebSP.4 over [MSAFD Tcpip [TCP/IP]]
Earthlink Total Access PropelLSP over [MSAFD Tcpip [TCP/IP]]
Eset NOD32 protected [MSAFD Tcpip [TCP/IP]]
Fourelle Venturi VENTURI_TP [MSAFD Tcpip [TCP/IP]]
FoxyProxy FoxyProxy Service Provider over [MSAFD Tcpip [TCP/IP]]
Hide My IP / My Privacy Tools My Privacy Tools - LSP over [MSAFD Tcpip [TCP/IP]]
MegaUpload / MegaKey msadmid over [MSAFD Tcpip [TCP/IP]]
Netintelligence NIHLSP over [MSAFD Tcpip [TCP/IP]]
Netscape Internet Service SlipStream LSP over [MSAFD Tcpip [TCP/IP]]
Netsweeper Liger over [MSAFD Tcpip [TCP/IP]]
Norman/Norman Security Suite NLF over [MSAFD Tcpip [TCP/IP]]
Panda AntiVirus PAV_LAYERED over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor PCTOOLS over [MSAFD Tcpip [TCP/IP]]
PureSight Internet Content Filter Winsock over MSAFD Tcpip [TCP/IP]
Ratajik Software StationRipper AVSDA over [MSAFD-Tcpip [TCP/IP]
Safe Eyes / McAfee Family Protection Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
Sendori SendoriLSP over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator SBLSP over [MSAFD Tcpip [TCP/IP]]
TellyAbroad EasyHideIP over [MSAFD Tcpip [TCP/IP]]
Trend Micro Trend Micro LSP over [MSAFD Tcpip [TCP/IP]]
VMWare VMCI sockets DGRAM
Wave / Embassy Trust Suite Wave Systems Kerberos LSP over [MSAFD Tcpip [TCP/IP]]
XFire Xfire_LSP MSAFD Tcpip [TCP/IP]
  • Once you've identified the third-party software that installed the LSP, you should check for updates. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information. 
    • Bytemobile is usually associated with cellular data connection software. Contact your provider to update your cellular data connection software or remove it if it is no longer necessary.
    • Note:  If unsure on the origin of your LSP, you may try to locate vendor information to determine which software is responsible for the non-default value here.

 

This document will be updated as more information becomes available.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Aug 28, 2014
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  • Last Modified: Aug 28, 2014
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