Languages

Apple TV (2nd generation): Upgrading from Apple TV software version 4.4 or 4.4.1

Symptoms

Apple TV devices with software version 4.4 and 4.4.1 have an issue with updating software to later versions.

Resolution

The recommended way to resolve this is by going to Settings -> General -> Reset -> Reset All Settings, prior to updating. If you apply the software update without resetting all settings first, the updater will reset the settings for you. Once the Apple TV has been reset, you can then successfully update to the latest software by going to Settings -> General -> Update Software.    

We recognize that this is an inconvenience and apologize. 

Last Modified: Oct 24, 2011
Helpful?
Yes
No
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Print this page
  • Last Modified: Oct 24, 2011
  • Article: TS4107
  • Views:

    107856
  • Rating:
    • 58.0

    (797 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked