Setting up and troubleshooting AirPlay Mirroring

Products Affected

Apple TV (2nd generation), iPad 2, iPad 2 Wi-Fi + 3G, iPhone 4S

Symptoms

Learn how to set up AirPlay Mirroring, and how to troubleshoot AirPlay Mirroring issues that may occur between your iPhone, iPad and Apple TV (2nd generation).

Resolution

AirPlay Mirroring allows you to mirror the screen of your iPhone 4S or iPad 2 onto your TV via an AppleTV (2nd generation).

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Minimum requirements for AirPlay Mirroring

Before performing any AirPlay Mirroring troubleshooting, make sure that AirPlay Mirroring minimum requirements are met:

  • An iPhone 4S or iPad 2 (with iOS 5 or later)
  • An Apple TV (2nd generation) running software version 4.4 or later
  • A wireless network; optionally, a wired connection (via an Apple Digital AV Adapter or VGA Adapter) can be used. For more information about the Apple Digital AV Adapter or VGA Adapter, please see this article.

How to enable AirPlay Mirroring

  1. On your iPhone 4S or iPad 2, double-click the Home  Button to view your recently-used apps.
  2. Swipe all the way to the right to until you see the  icon.

    Note: If the icon does not appear, go to the "If AirPlay Mirroring is not visible or available on your mobile iOS device" section.
     
  3. Tap the icon to see the list of available AirPlay devices.
  4. Enable AirPlay Mirroring in this menu by tapping on an available Apple TV, then sliding the Mirroring slider to ON.

If AirPlay Mirroring is not visible or available on your mobile iOS device

If, after following the steps in the section above, you are still not able to see the icon, try one of the following:

  • Verify that your iPhone 4S or iPad 2 has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
  • Verify that your iOS device and Apple TV (2nd generation) are logged in to the same home Wi-Fi network (check the home network names on your all your devices to confirm).
  • Ensure that AirPlay is enabled on your Apple TV. You can disable or enable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay.
  • Check Internet or network connectivity on all affected devices.
  • Temporarily disable firewalls on your Wi-Fi router, if applicable. Firewalls may block ports that AirPlay uses to stream content. Contact your Wi-Fi router's manufacturer for information about how to disable the router's firewall.

Troubleshooting tips if AirPlay Mirroring performance lags

If you are experiencing intermittent playback or significant network lag with AirPlay Mirroring, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router, your iPhone/iPad, and Apple TV. Try the following suggestions to help enhance playback experience:

  • Ensure that other devices are not trying to stream to the same Apple TV at the same time.
  • Turn off Bluetooth on your iOS device by tapping Settings > General > Bluetooth.
  • Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
  • Certain external devices, such as microwaves and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
  • If possible, try to locate your Wi-Fi router in the same room as your Apple TV and iPhone/iPad.
  • If possible, connect your Apple TV to the router via Ethernet instead of Wi-Fi.
  • If the Wi-Fi router has an external antennae, check to see that is it connected properly and in good shape.

If you encounter other issues with the Wi-Fi network, use the Wi-Fi network troubleshooting guide to resolve interference and other issues.

Additional Information

To learn more about using AirPlay, please see Using AirPlay.

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