Languages

iCloud, iPhone, iPad, and iPod touch: Some of my emails/updates don't seem to be pushed to my device

Symptoms

When you read, delete, reply to, or move a message on one device, your iPhone, iPad, or iPod touch does not appear to update automatically.
 

Resolution

If your iCloud email account is configured to use Push (in the Fetch New Data settings on your device), your iPhone, iPad, or iPod touch will update automatically whenever you receive a new message in your @me.com or @mac.com Inbox.

However, moving an email to a folder, reading a message, or flagging a message does not trigger a push notification. These kinds of updates will appear when you open the Mail application on each of your devices.

For example:

  • If you read one of your iCloud email messages in the Mail application on your computer, that email will still appear in your unread mail count on your iPhone, iPad, or iPod touch until you open Mail on that device. Once you open Mail on the iOS device, the message status will be updated.
  • If you're using iCloud Mail rules at icloud.com and have rules to move certain messages to folders when they arrive in your Inbox, those messages will not automatically push to your iPhone, iPad, or iPod touch. However, they will appear in the appropriate folder when you open Mail on your device.
     
Last Modified: Feb 4, 2013
Helpful?
Yes
No
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Print this page
  • Last Modified: Feb 4, 2013
  • Article: TS4083
  • Views:

    248215
  • Rating:
    • 44.0

    (2693 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked