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Archived - iPhone 4S: Unable to send or receive email while on a call

This article has been archived and is no longer updated by Apple.

Symptoms

iPhone 4S displays a data connection error when trying to send or receive email while on a call.

Note: This article applies only when using iPhone 4S on a GSM 3G network. When using iPhone 4S on a CDMA or 2G network, simultaneous voice and cellular data are not supported.

Resolution

After setting up an iPhone 4S for the first time, whenever you try to send or receive mail while on a call you may see the following alert:

  • "Cannot Get Mail - A data connection cannot be established since a call is currently active."

Cannot Get Mail alert

This alert appears only when using a cellular data connection. If you have a Wi-Fi connection, you can send and receive email normally.

You can resolve this issue by updating to iOS 5.0.1 or later. 

This document will be updated as more information becomes available.
Last Modified: Mar 10, 2014
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  • Last Modified: Mar 10, 2014
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