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iCloud: Troubleshooting web browser issues with iCloud.com

Symptoms

When using iCloud.com, you may experience issues such as a web page not loading, or the web browser displaying distorted or outdated content. Learn more about troubleshooting these types of issues.

Resolution

Use a supported web browser

For the best web experience with iCloud.com, make sure you're using a supported web browser. For more information about iCloud system requirements, see this article.

Enable cookies and JavaScript

Cookies and JavaScript need to be enabled in order to properly access iCloud web services. If you're not sure whether you have Cookies or Javascript enabled, visit iCloud.com. If you're missing either Cookies or JavaScript support, iCloud web pages will provide an alert. If you're unclear on how to enable Cookies or JavaScript, refer to the Help menu for your browser.

Troubleshooting the cache

Most web browsers use a feature called "caching" to display frequently used information, images, and web resources. Caching stores or "caches" this information on your computer, so your computer doesn't have to download the same information every time it visits the same webpage. Caching makes subsequent visits to the same website or webpage faster.

If a website or webpage has been updated since your last visit, your browser sees the update and then loads the new content instead of the old cached content. In some cases, this doesn't work as expected and your browser displays the old information instead.

Follow the instructions below for clearing your web browser's cache in Safari, Firefox, and Google Chrome on a Mac; or Firefox, Internet Explorer, and Google Chrome on a Windows PC.

To clear Safari's cache on a Mac (Safari 6.0 and later)

  1. Close any open Safari windows.
  2. Choose Safari > Preferences > Advanced.
  3. Select the checkbox labeled "Show Develop menu in menu bar".
  4. Close the Advanced window.
  5. From the Safari menu bar, choose Develop > Empty Caches.

To clear Firefox's cache on a Mac (Firefox 22 or later)

  1. Close any open Firefox windows.
  2. Choose Firefox > Preferences.
  3. Click Advanced.
  4. Click Network.
  5. In the "Cached Web Content" section, click Clear Now.
  6. Close the Advanced window.

To clear Firefox's cache on a Windows PC (Firefox 22 or later)

  1. In Firefox, choose Tools > Options.
  2. Click Advanced.
  3. Click Network.
  4. In the "Cached Web Content" section, click Clear Now.
  5. Click OK.
  6. Close any open Firefox windows.

To clear Internet Explorer's cache on a Windows PC (Internet Explorer 9 or later)

  1. In Internet Explorer, click Tools (gear icon), and then click Internet Options.
  2. In the Internet Options window, click General.
  3. Under Browsing history, click Delete.
  4. In the Delete Browsing History dialog box, choose Temporary Internet files, and then click Delete.
  5. Click OK.
  6. Close any open Internet Explorer windows.

To clear Chrome's cache on a Mac (Chrome 28 or later)

  1. Close any open Chrome windows.
  2. Choose Chrome > Clear Browsing Data.
  3. In the "Clear browsing data" window:
    • In the "Obliterate the following items from" menu, choose "the beginning of time."
    • Select the checkbox labeled "Empty the cache".
    • Click "Clear browsing data".
  4. Close the Settings window.

To clear Chrome's cache on a Windows PC (Chrome 28 or later)

  1. In Chrome, click the Chrome button on the right side of the browser toolbar.
  2. Choose Tools > Clear browsing data.
  3. In the Clear Browsing Data window:
    • In the "Obliterate the following items from" menu, choose "the beginning of time."
    • Select the checkbox labeled "Empty the cache".
    • Click "Clear browsing data".
  4. Close the Chrome Preferences window.

If you're using a web browser not listed here, consult the Help and documentation for that application.

If clearing your cache doesn't resolve the issue you're experiencing, try another web browser. For example, if you normally use Firefox, try using Safari. If you're using a web browser that is not listed in the iCloud system requirements, you should try a supported web browser and see if using that resolves the issues you're seeing.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Aug 6, 2014
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  • Last Modified: Aug 6, 2014
  • Article: TS4050
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