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Get help using iCloud storage

Symptoms

Learn what to do if you have issues with storage upgrades, downgrades, or inconsistent values.

Resolution

Storage upgrades and downgrades

First, try these steps to upgrade or downgrade your iCloud Storage. If you purchase an iCloud storage plan, you'll be charged immediately, then each billing period until you downgrade or cancel your plan. Review the iCloud Terms and Conditions for more information. If you downgraded, the change will take effect after your current monthly or annual subscription ends.

If you need help selecting a different iCloud storage plan or saving your payment information, try the steps below. Test after each step to see if the issue is resolved.

Make sure that you're signed in to iCloud with the correct Apple ID

Use these steps to check your Apple ID:

  • iPhone, iPad, or iPod touch: Go to Settings > iCloud > Account.
  • Mac: Go to System Preferences > iCloud > Account Details.
  • PC:
    • In Windows 8, go to the Start screen, click the iCloud tile, then click Account details.
    • In Windows 7 and Vista, choose Start > All Programs > iCloud > iCloud, then click Account details.

Edit your iCloud billing information

Use the steps below to review or edit your billing information. Remember to check these things:

  • Your current billing address is correct, including the country and region.
  • Your credit card information is up to date.
  • The security code for your credit card is correct.

If you're using an iPhone, iPad, or iPod touch:

  1. Go to Settings > iCloud > Account, then tap Payment or Payment Information.
  2. Enter the password for your Apple ID, then follow the onscreen instructions.

If you're using a Mac, use these steps:

  1. Choose Apple () menu > System Preferences, then click iCloud.
  2. Click Manage in the lower-right corner.
  3. Click View Account in the lower-left corner.
  4. Enter the password for your Apple ID, click View Account, then follow the onscreen instructions.

If you're using Windows 8, Windows 7, or Vista, use these steps:

  1. Open iCloud for Windows or the iCloud Control Panel:
    • In Windows 8, go to the Start screen and click the iCloud tile.
    • In Windows 7 and Vista, choose Start > All Programs > iCloud > iCloud.
  2. Click Manage.
  3. Click View account.
  4. Enter the password for your Apple ID, click View Account, then follow the onscreen instructions.

You might need to re-enter your credit card information and try to upgrade again. You can't update your payment information or manage your storage from iCloud.com.

If you still can't upgrade your storage, contact iCloud Support.  Learn more about iCloud storage billing.

Inconsistent values

Learn why you might see inconsistent storage values and how to resolve the issue.

Learn more

Learn more about managing your iCloud storage and what's backed up by iCloud Backup.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Sep 17, 2014
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  • Last Modified: Sep 17, 2014
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