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Archived - iMac (Mid 2011): Unresponsive white screen on startup or vertical lines on screen

This article has been archived and is no longer updated by Apple.

Symptoms

In certain circumstances, your iMac (Mid 2011) may become unresponsive on startup, with a white or gray background on the display. You may also notice vertical lines on the display while using your iMac.

Resolution

Install the iMac Graphics Firmware Update 2.0 if your computer exhibits these issues. To install the update, choose Software Update from the Apple () menu and follow the onscreen instructions.  

Important: Do not interrupt the power to the computer while the update is installing. After the update is finished installing, you will need to restart your iMac.

Last Modified: Apr 22, 2014
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  • Last Modified: Apr 22, 2014
  • Article: TS3824
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