iPhone and iPod touch: Screen does not rotate

Products Affected

iPhone, iPod touch

Symptoms

Your iPhone or iPod touch screen does not rotate as expected, and may appear to be stuck.

Resolution

Follow these steps to troubleshoot the issue.

  1. Verify that screen rotation lock is off. If you see this symbol in the status bar, rotation lock is on:    Follow the steps below to turn off screen rotation lock.
    • Double-click the Home button to display recently used apps.
    • Flick from left to right along the bottom of the screen.
    • Tap the Screen Rotation Lock button on the bottom left of the screen.
      Locked
    • If the button used to show a padlock, the padlock will disappear from the button after tapping it.

      Unlocked
  2. Not all iOS apps are designed to rotate. Some may use only portrait or landscape mode, or switch depending on the content. To test screen rotation, open the Calculator app that comes with your device. If the screen does not rotate as expected while using the calculator app, continue troubleshooting.
  3. If the issue persists, restart your iOS device by holding the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
  4. If the screen remains locked, back up and restore your device by following steps in this article.
  5. If the display orientation still will not change when rotating your device, follow steps in Troubleshooting iPhone hardware.

 

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