iTunes 10.5 for Windows: Older media files may require QuickTime

Products Affected

iTunes 10 for Windows

Symptoms

You may receive an alert similar to either of the following when attempting to play content that requires QuickTime in iTunes 10.5 or later on Windows:

  • "This movie requires QuickTime, which is not included in this version of iTunes. To play this movie, install QuickTime."
  • "This movie requires QuickTime, which is installed but failed to initialize. To play this movie, uninstall QuickTime and reinstall it."

Resolution

With iTunes 10.5 or later, QuickTime is no longer included when iTunes is installed. Although media content purchased or rented from the iTunes Store does not require QuickTime in order to play, you may have older media files which require QuickTime to already be installed in order to be played.

To install QuickTime

  1. Download QuickTime here.
  2. Double-click the downloaded file. Follow the directions in the QuickTime Installer to complete installation. 

If you already have QuickTime installed, you may have to uninstall and then reinstall QuickTime.

To Uninstall QuickTime on Windows XP

  1. Quit QuickTime if it is running.
  2. From the Start menu, choose Control Panel.
  3. In Control Panel, open "Add or Remove Programs."
  4. Select QuickTime from the list of currently installed programs, then click Remove.
  5. When asked if you would like to remove iTunes, select Yes.  Note: This will not remove you iTunes music or other iTunes media.
  6. Restart your computer

To Uninstall QuickTime on a Windows Vista or Windows 7 computer

  1. Quit QuickTime if it is running.
  2. From the Start menu, choose Control Panel.
  3. In Control Panel, click the "Uninstall a program" link as shown below. the Programs and Features Control Panel will open.

    If you do not see the "Uninstall a program" link, click Programs and Features.

  4. Select QuickTime from the list of currently installed programs. Then, click Uninstall.
  5. When asked if you would like to remove QuickTime, click Yes.
  6. Restart your computer

 

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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