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iTunes 10.5 or later for Windows: Older media files may require QuickTime

Symptoms

You may receive an alert similar to the following when you try to play content that requires QuickTime in iTunes 10.5 or later on Windows:

  • "This movie requires QuickTime, which is not included in this version of iTunes. To play this movie, install QuickTime."
  • "This movie requires QuickTime, which is installed but failed to initialize. To play this movie, uninstall QuickTime and reinstall it."

Resolution

With iTunes 10.5 or later, QuickTime isn't included when you install iTunes. Although media content purchased or rented from the iTunes Store doesn't need QuickTime to play, you may have older media files that require QuickTime.

Install QuickTime

If you already have QuickTime installed, you may have to uninstall and reinstall QuickTime.

  1. Download QuickTime.
  2. Double-click the downloaded file.
  3. Follow the directions in the QuickTime Installer to complete the installation.

Uninstall QuickTime on Windows XP

  1. Quit QuickTime if it's open.
  2. From the Start menu, click Control Panel.
  3. In Control Panel, click "Add or Remove Programs."
  4. Select QuickTime from the list of currently installed programs and click Remove.
  5. When asked if you would like to remove iTunes, click Yes.
    Note
    : This won't remove your iTunes music or other iTunes media.
  6. Restart your computer.

Uninstall QuickTime on Windows Vista, Windows 7, and Windows 8

 

  1. Quit QuickTime if it's open.
  2. From the Start menu, click Control Panel.
  3. In Control Panel, click "Uninstall a program." The Programs and Features Control Panel will open.

    If you don't see the "Uninstall a program" link, click Programs and Features.

  4. Select QuickTime from the list of currently installed programs and click Uninstall.
  5. When asked if you would like to remove QuickTime, click Yes.
  6. Restart your computer.

 

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Oct 2, 2013
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  • Last Modified: Oct 2, 2013
  • Article: TS3772
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