"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
When you attempt to remove Apple software from the Add/Remove control panel or the "Uninstall a program" list in Windows, the following alert may appear: "The feature you are trying to use is on a network resource that is unavailable."
This can occur if the cached installers (for the Apple software you wish to remove) were removed from Windows. You can use the Microsoft Program Install and Uninstall utility to remove the affected software.
- Make sure you have the latest Microsoft Windows updates installed. To get the latest updates, go to the Microsoft Windows Update page.
- Download the Microsoft Program Install and Uninstall utility.
- If you are asked whether you want to Run or Save, click Save.
- Double-click to open the utility you just downloaded. Its name will start with "MicrosoftFixit.ProgramInstallUninstall."
- Click Yes if Windows asks you to allow the program to make changes to this computer.
- Read the License Agreement and click Accept. The utility will install and then run.
- Select "Detect problems and apply the fixes for me (Recommended)" on the first screen of the Program Install and Uninstall troubleshooter.
- Select Uninstaling when asked whether you are having problems installing or uninstalling a program.
- Select the Apple software you are having trouble removing when asked to select the program you want to uninstall.
- Click Next.
- When asked if you want to "Uninstall and cleanup," select "Yes, try uninstall." The utility will attempt to uninstall the Apple software. This may take five minutes or more, depending on the size of the software package the utility is attempting to remove and the speed of your computer. If the utility was successful, the "Troubleshooting is complete" screen appears.
- Open Task Manager by pressing Control-Alt-Delete and select Start Task Manager from the menu.
Note: For Windows XP, Task Manager will open after you press Control-Alt-Delete.
- Click the Applications tab.
- Select "Microsoft Fix it" from the list and click End Task.
- Close Task Manager.
- Check the Add/Remove control panel (for Windows XP) or the "Uninstall a program" list (for later versions of Windows). If the Apple software is no longer listed, it has been successfully removed from your system; however, you may need to remove its supporting files and folders.
Note: If the uninstall process takes more than thirty minutes, try the following steps to close the Microsoft Program Install and Uninstall utility:
To remove supporting files and folders for Apple software, follow these steps:
- Navigate to the \Program Files\ folder. Remove any folder with the same name as the Apple software you just removed. If the folder is not listed, you can assume it has already been removed. For example, if you uninstalled iTunes, find and remove the iTunes folder.
- If you removed Apple Application Support, remove the \Program Files\Common Files\Apple\Apple Application Support folder.
- If you removed Apple Mobile Device Support, remove the \Program Files\Common Files\Apple\Apple Mobile Device Support folder.
- Once you remove all Apple software, remove the \Program Files\Common Files\Apple\ folder.
- Note: If you have a 64-bit OS, you will need to remove additional folders:
- Navigate to the \Program Files (x86) and remove any folder with the same name as the Apple software you just removed.
- If you removed Apple Application Support, remove the \Program Files (x86)\Common Files\Apple\Apple Application Support folder.
- If you removed Apple Mobile Device Support, remove the \Program Files (x86)\Common Files\Apple\Mobile Device Support folder.
- Once you remove all the apple software, remove the \Program Files (x86)\Common Files\Apple\ folder.