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iPad: Unable to complete backup in iTunes

Symptoms

In certain situations, the backup process in iTunes may stop or display an alert while backing up an iPad.

Resolution

If iTunes cannot complete the backup process, you may see the following in iTunes:

  • An alert saying that the backup session could not be started
  • An alert saying that iTunes lost connection with the device
  • The "Backing up" progress bar, but the bar does not move

You can resolve this issue by disconnecting iPad from iTunes and then restarting iPad. If you are unable to restart iPad, follow the steps in this article.

This document will be updated as more information becomes available.
Last Modified: Mar 9, 2011
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  • Last Modified: Mar 9, 2011
  • Article: TS3683
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