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Archived - Apple Help menu: Displays a blank page or JavaScript disabled message

This article has been archived and is no longer updated by Apple.

Symptoms

In some cases, when accessing the Help menu within an Apple application or on the web, the Help Viewer or web browser displays a blank page or a message stating that JavaScript is disabled.

Resolution

Follow these steps to fix this issue in Apple applications:

  1. Close the Help Viewer. 
  2. From the Finder, choose Go > Home.
  3. Open the Library folder.
  4. Open the Preferences folder.
  5. In the Preference folder, drag the "com.apple.helpviewer.plist" file to the Trash.
  6. Reopen the Help Viewer.

    Note: When viewing Help content on the web, make certain the browser's JavaScript is enabled.

 

Last Modified: Aug 1, 2013
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  • Last Modified: Aug 1, 2013
  • Article: TS3596
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