Languages

Archived - iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio

This article has been archived and is no longer updated by Apple.

Symptoms

When you import audio from a CD into iTunes, import unprotected WMA files into iTunes, or sync with an iPod, iPhone, or iPad with the option to "Convert higher bit rate songs to 128 kbps AAC" enabled, you may get an alert in Windows indicating that iTunes has stopped responding and needs to be closed.

Resolution

To resolve this issue:

  1. Download the latest version of iTunes here.
  2. Install iTunes by double-clicking the file you download.

If you experience an issue after reinstalling iTunes, completely remove iTunes and reinstall it. For Windows XP, refer to this article. For Windows Vista or Windows 7, see this article.

Last Modified: Jun 27, 2013
Helpful?
Yes
No
  • Last Modified: Jun 27, 2013
  • Article: TS3591
  • Views:

    2375
  • Rating:
    • 100.0

    (1 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked