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iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets

Symptoms

When you sync an iPhone, iPad, or iPod touch with a Windows computer, one or more of the following alerts may appear:

  • "The [device] could not be synced. A folder was specified instead of a file."
  • "The contents of the iPhone could not be read. You must restore the iPhone"
  • The "Set up your iPhone" prompts may reappear after each time you reconnect the device, even after fully setting up the device's sync options.

The steps below may resolve the issue.

Resolution

  1. Update to the latest version of iTunes.
  2. Follow the steps in iPhone, iPad, iPod touch: Troubleshooting USB connection.
  3. Test the device with a different computer if one is available. If the same issue occurs on more than one computer, restore the device setting up as new, following the steps in this article.
  4. If the device syncs properly on a different computer, or no other computer is available, check with your computer manufacturer for any available updates to your USB chipset. This may take the form of driver updates, a BIOS update, or a firmware update. Certain Intel chipsets may need a firmware update to resolve this issue.
  5. Test connecting your iOS device to an external powered USB 2.0 hub, and then connect the hub to your computer. If your device syncs successfully, but your computer's built-in USB ports still have the issue, consult your computer manufacturer for updates to your computer's built-in USB chipset.
  6. Antivirus or firewall software may contribute to this issue. If the issue is still unresolved, follow steps in iTunes for Windows: Troubleshooting security software issues.
This document will be updated as more information becomes available.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Sep 18, 2013
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  • Last Modified: Sep 18, 2013
  • Article: TS3470
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