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iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store

Symptoms

When accessing the iTunes Store on Windows, your computer may restart or display a blue screen (Windows XP), or iTunes may quit unexpectedly (Windows Vista). You might also have issues opening iTunes if it is configured to open to the iTunes Store.

Resolution

This issue is caused by outdated drivers for ATI Radeon 2400 series video cards.

Note: Some companies other than ATI may have manufactured video cards based upon the design of the ATI Radeon 2400 series.

A driver is a piece of software that allows your operating system to communicate with a piece of hardware. Your PC consists of many hardware components, such as your hard disk, optical drive (CD or DVD drive), USB card, and video card. All built-in and external devices require drivers to communicate with your operating system.

When iTunes is accessing the iTunes Store, it relies upon your video card driver to display certain animation and graphics within the iTunes Store. This can trigger an issue which is fixed in newer versions of your video card drivers.

To find out what video card and version you have:

  1. Right-click My Computer (Windows XP) or Computer (Windows Vista) and choose Manage.
  2. Click Device Manager in the list on the left of the Computer Management window.
  3. Click the plus sign next to Display Adapters in the list on the right.
  4. Right-click the video card and choose Properties.
  5. Take note of the name of the device.
  6. Click the Driver tab for more details.
  7. If there are multiple video card entries, repeat steps 4-6 for each entry.
  8. For each driver listed, check the manufacturer's website to see if there is an updated version available. For more information on how to update drivers, follow Updating the drivers on your Windows PC.
  9. If your drivers are the most up-to-date versions, from your computer manufacturer or video card manufacturer, you should consider installing the most updated driver from ATI.

Additional Information

This is different than the issue described in What to do when Windows displays a blue screen error message or restarts when syncing the iPhone or iPod touch. The similarity is due to both issues being related to outdated drivers and driver conflicts.

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Last Modified: Aug 9, 2010
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  • Last Modified: Aug 9, 2010
  • Article: TS3441
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