iTunes for Windows / Safari for Windows: Quits unexpectedly

Products Affected

Safari 5 (Windows), iTunes 9 for Windows

Symptoms

iTunes for Windows (versions 9.2 and 9.2.1) may quit unexpectedly during sync or backup with iPhone, iPod touch, or iPad. iTunes may display the following alert messages:

  • "SyncServer has stopped working" (or a similar message)
  • "MobileDeviceHelper has stopped working"

Safari 5 for Windows may also quit unexpectedly. This can happen if your PC is set to one of the following timezones:

  • (UTC-11:00) Coordinated Universal Time -11 and Samoa
  • (UTC-04:00) Asuncion
  • (UTC-02:00) Mid-Atlantic
  • (UTC) Coordinated Universal Time and Casablanca
  • (UTC +02:00) Amman, Athens, Bucharest, Istanbul, Beirut, Cairo, Damascus, Jerusalem, Harare, Pretoria, Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius, Minsk, and Windhoek
  • (UTC +12:00) Coordinated Universal Time +12 and Auckland, Wellington, and Fiji

Resolution

Download and install Safari for Windows version 5.0.1 or later. Even if you do not use Safari for Windows as your web browser, you will need to install Safari for Windows 5.0.1 or later to fix the two issues listed above. Installing Safari will install Apple Application Support (AAS) component version 1.3.1, which is the will resolve these issues.

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