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iTunes and iCloud: Mail, Contacts, Calendars and Tasks don't sync or update when using Microsoft Office Click-to-Run

Symptoms

If you're running Microsoft Office using Click-to-Run, Outlook will not appear as a selectable option for syncing your data with either iTunes or iCloud Control Panel.

Resolution

To use either iTunes or iCloud Control Panel to keep your mail, contacts, calendars, and tasks updated between your iOS devices and Microsoft Outlook, a full version of Microsoft Outlook 2013 or 2010 must be installed on your hard drive. 

Find additional information and support for Microsoft Office Click-to-Run, and learn about switching from Click-to-Run to a local Microsoft Office installation of Office 2010

This document will be updated as more information becomes available.
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Last Modified: Oct 15, 2013
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  • Last Modified: Oct 15, 2013
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