iCloud: Troubleshooting the Find My iPhone app
MobileMe Find My iPhone, iCloud
With Find My iPhone set up on your iPhone, iPad, or iPod touch or Mac, you can locate, play a sound, display a message on and lock, or erase your device using the Find My iPhone app from another device (such as a friend's iPhone or iPad). If these features do not work as expected, try the troubleshooting steps below.
Note: This article is for the Find My iPhone app. For troubleshooting the Find My iPhone service, see this article.
After signing in to the Find My iPhone app, I'm taken to the App Store
In some instances, users of older versions of the Find My iPhone app must update to version 2.0 of the app. To update the app:
- Open the App Store from your device.
- Tap Updates. Select the Find My iPhone app, and tap Free.
- If required, enter your iCloud Apple ID password.
Unable to install
The Find My iPhone app requires iOS 3.1.3 or later (the device you are trying to find needs to have iOS 5 or later). To update your iPhone, iPad, or iPod touch to the most recent version of iOS:
- Connect the device to your computer.
- Open iTunes, and click the "Check for update" button in the Summary tab for your device.
If you are unable to download the app successfully on your iPhone, iPad, or iPod touch, you can download it directly in iTunes 10.5 or later and sync it to your device.
For more information about the App Store, refer to the App Store frequently asked questions.
Unable to sign in
- Sign in to the Find My iPhone app with the Apple ID email address and password you use with iCloud.
- If you are unable to sign in to the Find My iPhone app on your iPhone, iPad, or iPod touch, go to iCloud.com on your computer using your preferred web browser. Then, sign in and choose the Find My iPhone web app.
- Make sure the date and time on your device is correct. To check this from the Home screen, tap Settings > General > Date & Time.
"No Devices Registered" message
This message appears if no device has been set up with your iCloud account and Find My iPhone is turned on. If you still have the device in your possession, set up Find My iPhone by tapping Settings > iCloud, and make sure Find My iPhone is on.
"Your device is no longer locatable" message
If you see this message, Location Services was turned off on your lost device while you were using the app. You will not be able to locate your device, but using Find My iPhone 2.0, you can still have it play a sound, display a message on its screen and lock it (using the Lock feature for devices not using iOS 6 or Lost Mode for devices with iOS 6), or erase it. If you have an older version of the Find My iPhone application, you can still play a sound on or send a message to your phone, lock it, or wipe it remotely.
If this article does not resolve the issue, there are some additional troubleshooting steps available in this article.
If you need further assistance, go to this page, and select your country. Choose the Find My iPhone, iPad, iPod touch, or Mac category and a topic.
Note: The ability to use Find My iPhone to locate your device on a map is not available in all countries. Locating your device on a map requires Maps data to be available in that area. All other Find My iPhone features will still work. With Find My iPhone 2.0, you can use the following features: Play a Sound, Use Lock or Lost Mode to Display a Message and Lock your device, and Erase. With an earlier version of Find My iPhone, you can use the following features: Play Sound or Send Message, Remote Lock, or Remote Wipe.