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iTunes: Synced photos without extensions do not appear on iPhone, iPad, iPod, or Apple TV

Symptoms

If you use iTunes to sync photos from your computer to an iPhone, iPad, iPod, or Apple TV, photos that do not have a file extension (such as .jpg, .bmp, or .gif) may not appear on your device after you sync them.

Resolution

Follow the steps below for your operating system and configuration to resolve this issue:

Windows XP:

  1. Click the Start menu and choose My Computer.
  2. Click the Tools menu and choose Folder options.
  3. Click the View tab.
  4. Scroll down and make sure there is no checkmark next to the option to "Hide extensions for known file types." Click OK.
  5. Open the folder that contains the photos iTunes is syncing.
  6. Rename any photos that do not have an file extension on the end of the filename. Examples of some photo file extensions include .jpg, .bmp, .gif, and .tiff. If you are not sure what file extension to use, find out where you originally got the pictures, and use the same extension as the original photos.

    Note: If you use photo management software to organize your photos, refer to the documentation that came with your photo management software for assistance in adding file extensions to photos.

Windows Vista or Windows 7:

  1. Click the Start menu and choose Computer.
  2. Click the Organize menu and choose Folder and search options.
  3. Click the View tab.
  4. Scroll down and make sure there is not a check mark next to the option to "Hide extensions for known file types." Click OK.
  5. Open the folder which contains the photos iTunes is syncing.
  6. Rename any photos which do not have an file extension on the end of the filename. Examples of some photo file extensions include: .jpg, .bmp, .gif, and .tiff. If you are not sure what file extension to use, find out where you originally got the pictures, and use the same extension as the original photos.

    Note: If you use photo management software to organize your photos, refer to the documentation that came with your photo management software for assistance in adding file extensions to photos.

If you are syncing from iPhoto on Mac OS X:

  1. In iPhoto, locate the photos in your library which are not syncing.
  2. To find out whether an affected photo has a file extension or not, Control-click the image, and choose Show File from the shortcut menu. After a moment, a Finder window should open with the selected photo highlighted.
  3. Look for a .jpg, .bmp, .gif, .tiff or other extension at the end of the filename. If you don't see this, the photo has no extension. Continue with the remaining steps.
  4. Select the photo in iPhoto, click the File menu, and choose Export.
  5. Choose what type of file and resolution you want the photo to be. For best quality, choose a JPEG file with Maximum quality. For size, select Full Size then click the Export button.
  6. Choose where you want to save the photo on your Mac and click the OK button.

    Note: If you have used iPhoto to edit this photo and wish to save the original unedited version, Control-click the image and choose Revert to Original. Follow steps 4 through 6 to export this original version as well.

  7. In the iPhoto Source menu (the left column), click Events. Locate the photo that you just exported.

    Note: If you know the title of the photo, you can also use the search bar on the bottom of iPhoto to quickly locate the photo.

  8. Drag and drop the photo to Trash in the Source menu of iPhoto.
  9. Click the File menu and choose Import to Library. Choose the photo you exported in step 4 and click Import.

    Note: You may also drag and drop this photo from the Finder back into iPhoto.

  10. If needed, drag and drop this photo back in to any albums within iPhoto.
  11. Resync your device and confirm that the photo appears on the device.

If you are syncing from a folder on Mac OS X:

  1. Use the Finder to open the folder which iTunes syncs your photos from. Locate the photos that are not appearing on your device.
  2. Look for .jpg, .bmp, .gif, .tiff or other extensions at the end of the filename for an affected photo. If you don't see any, the picture has no extension. Continue with the remaining steps below.
  3. Rename the file so that it has an appropriate photo file extension ( .jpg, .bmp, .gif, .tiff or other extension). If you are not sure what file extension to use, find out where you originally got the pictures and use the same extension as the original photos.
  4. After adding an extension, press Return on the keyboard. If prompted, allow the alert to change the file extension.
  5. Resync your device and confirm that the photo appears on the device.

    Note: If you use other software to manage your photos on Mac OS X, please refer to the documentation that came with that software for assistance in adding file extensions to photos.

Last Modified: Aug 6, 2014
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  • Last Modified: Aug 6, 2014
  • Article: TS3322
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