If you can't connect to Wi-Fi on your iPhone or iPad

Check your iOS or iPadOS Wi-Fi settings, router, and other issues with your network.

Before you get started

Go to Settings > General > Software Update, and update to the latest version of iOS or iPadOS software.

Check your Wi-Fi settings

  1. Connect to Wi-Fi. If you can't connect to Wi-Fi:

    1. To make sure that your Wi-FI is on, go to Settings > Wi-Fi. Turn on Wi-Fi if necessary.

    2. To join the network, tap your network name.

    3. To confirm that you're connected, look for a blue checkmark.

  2. If you still can't connect, go back to Settings and make sure that Airplane Mode is off. Then scroll down to Cellular, and make sure Wi-Fi Assist is off.

  3. If the Wi-Fi setting is dimmed (grayed out), restart your device.

  4. If you still see a message like "No Internet Connection," there might be another issue. Check your router and network settings.

In iPhone settings, a Home Wi-Fi network shows an internet connection issue.

Uninstall VPN and security software

If you have security or VPN software installed, temporarily uninstall the software (don't just disable), restart your device, then test again. If uninstalling the security or VPN software fixes the issue, but you must use the software, contact your VPN manager or security software provider for help.

For more information on VPN and security software, see Check VPN and third-party software to help resolve network connectivity issues.

Check if the issue only occurs with a specific network

If your network doesn't appear, check if your network is using a hidden SSID or MAC filtering and confirm that your network configuration meets Apple's recommendations. For more information, see Recommended settings for Wi-Fi routers and access points.

If you don't manage your network and don't know how to make configuration changes, work with your network administrator or Internet Service Provider (ISP).

Check your Wi-Fi router

  1. Update your router with the latest firmware and make sure that the router supports your Apple product. If you need help, contact the router's manufacturer.

  2. Make sure that your router is turned on and in range—you might be too far from the signal. If your router supports separate frequencies, try joining another frequency—for example, join 5 GHz instead of 2.4 GHz.

  3. If needed, restart your router and cable or DSL modem by unplugging the device and then plugging it back in.

Reset your network settings

  1. Go to Settings > General.

  2. Scroll down and tap Transfer or Reset [device], then tap Reset. If your network is configured to be used in a school or business, consult with your IT administrator before you reset the network.

  3. Tap Reset Network Settings. This resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.

    In iPhone settings, the option to Reset Network Settings is shown.

If you reset your network settings and your device shows that it's connected to Wi-Fi, but you still can't access the internet, contact their ISP for help.

Get more help

  • If you're connected to a Wi-Fi network but can’t get online, try your Wi-Fi network on other devices. If you can't get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.

  • To see if you have an issue with only your own Wi-Fi network, try connecting to Wi-Fi in a different location. If your device can't connect to any Wi-Fi network, contact Apple.

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