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Archived - iPad: Issues connecting to Wi-Fi networks

This article has been archived and is no longer updated by Apple.

Symptoms

A very small number of iPad users have experienced issues with Wi-Fi connectivity. This article outlines workarounds for these issues. Apple will also address remaining Wi-Fi connectivity issues with a future iPad software update.

Note: For general information on troubleshooting Wi-Fi connections with iPad, refer to this article.

Resolution

If you consistently encounter issues connecting to a specific Wi-Fi network, try the following steps to resolve your issue:

Update Wi-Fi router firmware

  • Verify that your Wi-Fi router firmware is up-to-date.
    • Note: This is important if your Wi-Fi router supports 802.11n, as it may still be using the draft specification of the 802.11n standard.
    • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi- Fi routers, check the manufacturer's website for details on updating your firmware.

Use WPA or WPA2 wireless security

  • Check the wireless security option of your Wi-Fi router. If WEP is being used, try using WPA or WPA2.
  • Some Wi-Fi routers using WEP wireless security may cause intermittent disconnects to iPad which requires re-typing a password. Using WPA or WPA2 wireless security on your network will correct this issue.

Note: WPA and WPA2 encryption protocols are newer, more effective security options for wireless networks than the older WEP protocol.

Adjust screen brightness

  • Check to see if your screen brightness is set to the lowest level by going to Settings > Brightness & Wallpaper. If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.

Note: Brightness control in the iBooks application can also be used to adjust brightness. 

Renew IP address

  • In some larger wireless networks it may be necessary to renew your IP address. Renew your IP address using the following steps:
    • Tap Settings > Wi-Fi
    • Locate the Wi-Fi network you are currently using and tap 
    • Tap Renew Lease
  • If the issue persists, try turning Wi-Fi to Off and then to On. 

 

If after attempting the troubleshooting tips provided above you are still having difficulty connecting to a network please contact Apple.

This document will be updated as more information becomes available.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jul 15, 2010
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  • Last Modified: Jul 15, 2010
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