iPhone, iPad or iPod touch: Not responding or does not turn on
iPad, iPhone, iPod touch
Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:
- Does not return to the Home screen after you press the Home button
- Does not wake from sleep after you press the Sleep/Wake button
- Does not turn on (or power on) when you press any button
- Appears frozen or unresponsive
- Is unable to "Slide to Unlock" or "Slide to Power Off"
Follow the appropriate steps for the symptom you're experiencing.
If a single application is not responding or stops responding when it opens, you can force it to close
If the device is unresponsive or certain controls aren't working as expected, try restarting
- To turn off the device, press and hold the Sleep/Wake button until the red slider appears.
- Slide your finger across the slider to turn off the device.
- To turn on the device, press and hold the Sleep/Wake button until the Apple logo appears.
If the device remains unresponsive or does not turn on (or power on), try resetting
- Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds.
If there is no video, verify that the device has enough charge to turn on
- If you are using an iPad, ensure that it's connected to the 10W USB Power Adapter.
- Let charge for at least twenty minutes, then see if it starts normally.
- If there is no image on the screen, press the Home button to attempt to wake the device.
- If the screen displays a red battery icon, let the device to continue to charge until it turns on.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes
Ensuring that your iOS device is kept updated to the latest software should minimize the occurrence of these issues.