Languages

iPad: Basic troubleshooting

Symptoms

This article provides basic iPad troubleshooting tips.

Resolution

First steps: Make sure you're up to date

  1. Verify you have installed the latest version of iTunes.
  2. Verify that you are connecting iPad to your computer using a USB 2.0 port.
  3. Make sure your iPad software is up to date: With your iPad connected to your computer, click “Check for Update” in the Summary section of iTunes.
  4. Charge your battery: Using the USB power adapter that came with iPad, charge iPad for at least 20 minutes before further troubleshooting. If necessary, refer to "Charging the Battery" in the iPad User Guide.

If iPad won't turn on, or the display stops responding

Follow these steps, testing after each:

  1. Turn the iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
  2. Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.

If iPad doesn't appear in iTunes or you can't sync iPad

Follow these steps, testing after each:

  1. Disconnect other USB devices from your computer and connect iPad to a different USB 2.0 port on your computer (not on your keyboard).
  2. Turn iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
  3. Restart your computer. Then reconnect iPad to your computer.
  4. Download and install (or reinstall) the latest version of iTunes.

For additional troubleshooting steps, refer to:

If you can't access email or the web using a Wi-Fi network

  1. Check the Wi-Fi signal strength using the icon in the status bar.
  2. If possible, move closer to the Wi-Fi router or hotspot.
  3. If you are not currently connected to a Wi-Fi network, locate and join a nearby network using Settings > Wi-Fi.
  4. If the issue persists, see this article for additional troubleshooting steps.

iPad Wi-Fi + 3G only: If you can't access email or the web using the 3G network

Follow these steps, testing after each:

  1. Check the cell signal indicator in the status bar at the top of the screen. If there are no bars, or if it says "No service," try moving to a different location. If you're indoors, try going outdoors or moving closer to a window.
  2. Check to make sure you’re in an area with network coverage. Go to your carrier's website to see network coverage areas.
  3. Make sure airplane mode isn't on. From the Home screen choose Settings, then turn Airplane mode off.
  4. Turn iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
  5. There may be an issue with your wireless service. Call your carrier or go to your carrier's website.
  6. Restore the iPad software. See Backing up, updating, and restoring your iPad software or see "Updating and Restoring iPad Software" in the iPad User Guide.

If iPad still won't respond after you restore it

Follow these steps, testing after each:

  1. If you receive an alert in iTunes while restoring your iPad, refer to this article for instructions on how to resolve common issues with updating and restoring.
  2. If you cannot restore your iPad in iTunes, or if iTunes does not recognize the device, refer to this article for instructions on restoring using recovery mode.
Last Modified: Jul 29, 2014
Helpful?
Yes
No
  • Last Modified: Jul 29, 2014
  • Article: TS3274
  • Views:

    70528
  • Rating:
    • 20.0

    (1 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked