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Archived - iTunes 9: Ringtones may not authorize to play in iTunes

This article has been archived and is no longer updated by Apple.

Symptoms

After installing iTunes 9.0.3 or later, Ringtones may no longer authorize to play in iTunes.

Resolution

To troubleshoot this issue, follow the suggested steps in this article: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases. Pay special attention to the section titled "Authorize using the correct account name."

If the steps in that article do not resolve the issue, your Ringtones should still sync to your iPhone and be useable as a custom ringtone on the iPhone. You may be prompted to authorize your iTunes Store account during sync. Enter the correct account name (email address) and password, and when the sync is completed, verify the Ringtones have synced to the iPhone.

This document will be updated as more information becomes available.
Last Modified: Sep 7, 2010
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  • Last Modified: Sep 7, 2010
  • Article: TS3259
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