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Archived - iLife '09 and earlier: Troubleshooting Basics

This article has been archived and is no longer updated by Apple.

Symptoms

If one of your iLife applications (iPhoto, iMovie, GarageBand, iDVD, or iWeb) isn't performing normally, try these basic troubleshooting steps to resolve the situation. Please note that these steps aren't exhaustive and are not intended to cover any specific issue.

Resolution

Confirm requirements and versions

  1. Check system requirements and make sure that you haven't overlooked any hardware aspect that's required to use iLife.
  2. Update your iLife applications to the latest versions. To do this, choose Software Update from the Apple () menu and download any updates for your iLife applications.

 

Delete the User Preferences

You can resolve many issues by restoring an iLife application back to its original settings (this will not impact your project files or libraries). To do this:

  1. In the Finder, click the Go menu and choose Home.
  2. Open the Library folder and then the Preferences folder.
  3. Remove the "com.apple.x.plist" file, where "x" should be replaced with the iLife application you are troubleshooting (for example, "com.apple.iphoto.plist" or "com.apple.imovie8.plist").

 

Remove receipts and reinstall iLife applications

For Mac OS X version 10.5 Leopard:

  1. In the Finder, choose Applications from Go menu.
  2. Drag the application you are having issues with to the Trash.
  3. Go to your internal hard drive and open Library folder. Then, open the Receipts folder. Locate any receipts with names that begin with the iLife application you are having issues with; move these files to the Trash.
  4. Insert your iLife installation disc and install only the iLife application you previously dragged to the Trash. (You can select and install individual applications by clicking the Customize option under Installation Type).
  5. When finished, choose Software Update from the Apple () menu to update your software to the latest version.

For Mac OS X version 10.6 Snow Leopard:

  1. In the Finder, choose Applications from Go menu.
  2. Drag the application you are having issues with to the Trash.
  3. Insert your iLife installation disc and install only the iLife application you previously dragged to the Trash. (You can select and install individual applications by clicking the Customize option under Installation Type).
  4. When finished, use choose Software Update from the Apple () menu to update your software to the latest version.

Additional Information

If you do not have the iLife install DVD, but have the Applications Install DVD which is included with Mac OS X v10.5.5 or later, see the following article for iLife installation instructions:

Mac OS X 10.5.5 and later: Installing optional and bundled software

Last Modified: Jun 19, 2014
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  • Last Modified: Jun 19, 2014
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