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iTunes: "Error 13001" when syncing

Symptoms

After you update to the latest version of iTunes or iPhone Software Update for iPhone or iPod touch, syncing your device may stop and display "Error 13001."

Resolution

iTunes for Mac

Determine if content causes this issue

  • Try to sync one type of content at a time, such as apps, music, podcasts, or photos, and determine if a specific type content causes the issue. If the syncing issue is isolated to a specific type of content such as purchased music, try syncing imported music instead. If this resolves the issue, replace the bad content with copies from a recent backup.
  • If the sync issue occurs while syncing photos, try to sync from a newly created folder with undamaged photos in it. You can use your default Desktop Pictures folder that is included with Mac OS X:
    1. Copy the Desktop Pictures folder to your Desktop. This folder is located in  /Library/Desktop Pictures/.
    2. In iTunes, choose to sync the copied Desktop Pictures folder to your iPhone/iPod.
  • If the sync issue occurs while syncing music, podcasts, or apps from iTunes, try to sync after rebuilding the iTunes library by following steps in How to re-create your iTunes library and playlists.
  • If the issue only occurs while syncing with iPhoto, try syncing after rebuilding the iPhoto library by following steps in Rebuilding the iPhoto library.
  • If all types of content cause this syncing issue, test syncing in new administrative user:
    1. From the Apple () menu, choose System Preferences.
    2. From the View menu, choose Accounts.
    3. Click the "+" in the Accounts window (you may be promoted to enter your administrative password).
    4. Give the new user account a name, short name, and enter a password.
    5. Enable the option to "Allow user to administer this computer."
    6. Click Create Account.
    7. Once you've created the new user account, log out of your current user account and then log in to the account you just created.
    8. Attempt to sync your iPhone/iPod in iTunes.
  • If the issue is resolved while logged in to your new user, use Activity Monitor to compare what processes are running in the older user that are not active in the new user.  It may help you compare what is running in each user by sorting the processes with the My Processes filter. To quit a process, click to highlight the process and then click the Quit Process stop sign in the toolbar.
  • If the issue is not resolved, try syncing while connected to a different, known good computer. If the device syncs on another computer, then the issue is system specific and further troubleshooting will be required to resolve the issue. If the issue is reproduced with a known good computer, then the device has an issue, not the computer. Preserve your latest backup (see iPhone and iPod touch: About backups), and restore the device being sure to choose "Set up as new" after restoring.

iTunes for Windows

Check your Windows PC for viruses and use selective startup

This issue can occur if your Windows PC is infected with a virus. Use MSCONFIG to turn off processes and perform a selective startup in Windows. For detailed instructions on how to use MSCONFIG, see Using MSCONFIG to troubleshoot conflicts in Windows XP and Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7.

The following processes may be a virus that is known to cause issues with syncing:

  • herss
  • xvassdf
  • mmvo
  • kavo

If you see the above processes, end them with MSConfig or the Task Manager.  For instructions on how to end processes with the Task Manager, see How to use and troubleshoot issues with the Windows Task Manager.  If you are affected by a virus, update your existing anti-virus software or install new, compatible security software to protect your computer.  For assistance with properly configuring your security software, see iTunes for Windows: Troubleshooting security software issues, especially the Useful information for configuring your security software and Advanced Steps sections and links.

Determine if content causes the issue

  • If this issue is not related to a virus, try to sync one type of content at a time, such as apps, music, podcasts, or photos, and determine if a specific type content causes the issue. If the syncing issue is isolated to a specific type of content such as purchased music, try syncing imported music instead. If this resolves the issue, replace the bad content with copies from a recent backup.
  • If the sync issue occurs while syncing photos, try to sync from a newly created folder with known good content in it. You can use your default Wallpaper folder that comes with your Windows OS:
    • Copy the Wallpaper folder to your Desktop. This folder is located in   C:\WINDOWS\Web\Wallpaper\
    • In iTunes, choose to sync only the new Wallpapers folder on your desktop.
  • If the sync issue only occurs while syncing music, podcasts, or apps from iTunes, try to sync after re-creating the iTunes Library by following steps in How to re-create your iTunes library and playlists.
  • If all types of content cause the syncing error, test syncing while logged in to a new administrative user:
    1. From the Start menu, choose Control Panel.
    2. Click User Accounts.
    3. Choose "Create a new account" and follow the instructions to complete the account setup process.
    4. Once the new account is created, choose Log Off from the Start menu.
    5. Log in to the newly created user account.
    6. Log in to the account you just created.
    7. Attempt to sync your iPhone/iPod in iTunes.
  • If the issue is resolved while logged in to a new user, compare what processes are running in the older user that are not active in the new user.  You can see a list of what processes are running by collecting one MSinfo32 report from each user and comparing the "Running Tasks" section. To collect an MSinfo32 report, using Windows XP, Windows Vista, and Windows 7, follow these steps:
    1. Navigate to C:\Program Files\Common Files\Microsoft Shared\MSInfo\
    2. Open "msinfo32"
    3. Choose File > Export.  Ensure that it is set to save as a text file. Save the file on the desktop.
    4. Open the msinfo32 report text file.
    5. The Services and Program Groups sections contain a complete list of services and programs installed. Running Tasks lists the processes currently running when the MSinfo32 report was generated.
    6. End any extra processes with MSConfig or the Task Manager. For instructions on how to end processes with the Task Manager, see How to use and troubleshoot issues with the Windows Task Manager.
  • If the issue persists in a new user, the problem may be with the device.  Try to sync while connected to a known good computer.  If the issue is reproduced with a known good computer, then the device has an issue. Preserve your latest backup (see iPhone and iPod touch: About backups) and restore the device being sure to choose "Set up as new" after restoring.
  • If you do not have access to another computer, or the device syncs while connected to a known-good computer, then the issue may be related to software conflicts (see below.)

Eliminate software conflicts

You may be able to resolve this issue by resolving conflicts caused by out of date or incorrectly configured security software. Carefully follow the steps in iTunes for Windows: Troubleshooting security software issues.

If the issue is still not resolved, try syncing your device to another computer that you know does not have this issue. If this resolves the issue, contact the manufacturer that supports your hardware or your version of Windows.

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Last Modified: Jul 14, 2014
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  • Last Modified: Jul 14, 2014
  • Article: TS3202
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