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Archived - Apple TV (1st generation): Update to 3.0.1 or later to prevent content from temporarily disappearing until re-synced

This article has been archived and is no longer updated by Apple.

Symptoms

  • You are using Apple TV (1st generation) software version 3.0 and all of your movies, TV shows, and songs appear to be missing,

or

  • You are using Apple TV software version 3.0 and all of your movies, TV shows, and songs appear to be present, but you have not yet updated to Apple TV software version 3.0.1.

 

Resolution

An issue with Apple TV (1st generation) software version 3.0 may cause your content to disappear after a period of time. If you are running Apple TV (1st generation) software version 3.0, you should immediately restart your Apple TV (1st generation) and then upgrade to software version 3.0.1 or later.

For either symptom, do the following:

  1. Restart your Apple TV (1st generation) by unplugging the power cord and plugging it back in.
  2. Select Settings > General from the main menu.
  3. Select Update Software.
  4. Select Download and Install when prompted.

    Note: Your Apple TV (1st generation) will restart; this is followed by the Apple logo and a status bar. 

If the issue persists, try disconnecting your Apple TV (1st generation) from your computer, and then connecting it again. To disconnect and then reconnect a computer:

  1. On your Apple TV, go to Settings > Computers.
  2. Select your iTunes library to disconnect.
  3. Select your iTunes library again to reconnect. 

If the issue continues, try a factory restore, update to Apple TV (1st generation) software version 3.0.1, and then re-sync content from iTunes.

Last Modified: Oct 11, 2013
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  • Last Modified: Oct 11, 2013
  • Article: TS3116
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