iWork '09: Disc or Mac App Store install may prompt for serial number


Installing iWork '09 from DVD or the Mac App Store should bypass the prompt for a serial number. However, in some cases the prompt for the serial number remains after the installation. This may happen if a trial version of iWork '09 is already installed and is a higher version number than the one being installed.


  1. In the Finder, click the Go menu and choose Applications.
  2. Locate the "iWork '09" folder and drag it to the Trash.
  3. Click the Go menu once again and choose Go to Folder.
  4. In the prompt, type:  /Library
  5. Click the Go button.
  6. Open the Application Support folder.
  7. Locate the "iWork '09" folder and drag it to the Trash.
  8. Return to /Library using the back arrow in the Finder window.
  9. Open the Preferences folder.
  10. Locate the files "" and "" and drag these to the trash.
  11. Reinstall iWork from your Installation DVD or the Mac App Store.


Last Modified: Sep 21, 2011
  • Last Modified: Sep 21, 2011
  • Article: TS3098
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