Mac OS X v10.6: After installing, Mac still starts up into Mac OS X v10.4 or v10.5
Products Affected
Symptoms
After installing Mac OS X v10.6 Snow Leopard on a Mac that already has Mac OS X v10.4 or Mac OS X v10.5 installed, the computer may continue to start up in Mac OS X v10.4 or v10.5.
This may indicate an issue with your Snow Leopard installation disc or DVD drive.
Resolution
Mac OS X v10.6 has the ability to "back out" of an upgrade installation if there is an issue during the installation process. If this happens, Snow Leopard will leave your Mac in a bootable state with the previous Mac OS X version intact.
An issue with your DVD drive, or an issue with the Snow Leopard Install DVD itself, are the most likely cause of the issue.
Follow these steps:
- Insert a DVD that you know has no issues; for example, your Mac's original DVD installation disk.
- Open Disk Utility from your Utilities folder (in the Applications folder).
- Click the DVD in the devices pane in Disk Utility.
- Click the First Aid tab, then click "Verify Disk".
- If the disc does not pass verification, eject it and try another known-good disc. If it does not pass either, consider taking your Mac to an Apple Store or Apple Authorized Service Provider for a service check on your DVD drive.
- If the disc(s) passes the verification in Disk Utility, eject it.
- Make sure your Snow Leopard installation DVD's shiny side is free from issues such as smudges or scratches.
- Insert your Snow Leopard installation DVD.
- Click the Snow Leopard DVD in the devices pane in Disk Utility.
- Click the First Aid tab, then click "Verify Disk".
- If the DVD does not pass verification, you may need a replacement disc.
If it does pass verification, quit Disk Utility, and attempt the Snow Leopard installation again.
- If the issue persists after installation, consider taking your Mac to an Apple Store or Apple Authorized Service Provider.
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