MobileMe: May be unable to upload pictures to Gallery from iPhone

Products Affected

MobileMe, iPhone

Symptoms

When you try to publish an image to your MobileMe Gallery from your iPhone, you may receive an "Unable to connect to MobileMe" alert message.

This can occur if you enter your MobileMe member name in mixed case, such as "MemberName" or "MEMBERname," or with all capital letters. When setting up your iPhone for MobileMe, your MobileMe member name must be entered in all lowercase letters.

Note: This issue does not apply to your account password which can be a mix of upper and lowercase characters.

Resolution

To check your member name on your iPhone, tap Settings > Mail, Contacts, Calendars. Tap your MobileMe account entry, then tap the Account Info section. Verify whether or not your member name contains uppercase letters.

If your member name uses any uppercase letters, update to iOS 3.1 and then try publishing again. 

If you still receive an alert when publishing to MobileMe Gallery from your iPhone, contact MobileMe Support for further assistance.

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