Archived - Apple TV (1st generation): Remote application may not respond while Apple TV is syncing to iTunes

Products Affected

AirPort, AirPort Extreme 802.11n (1st Generation), AirPort Extreme 802.11n (3rd Generation), Apple TV (1st generation), Time Capsule 802.11n (1st Generation), Time Capsule 802.11n (2nd Generation), iPhone, iPod touch

This article has been archived and is no longer updated by Apple.

Symptoms

If your Remote application is connected to your Apple TV via an AirPort Base Station, the Remote application may become unresponsive while your Apple TV is syncing with iTunes.

Resolution

In order to resolve this, update your AirPort device to 7.4.2 or later.

To update your AirPort Base Station:

  1. Open the AirPort Utility application from the Utilities folder. 

  2. Select your AirPort Base Station from the list on the left side of the application.
  3. Select the Update Firmware option and then select continue when prompted.

For more detailed update steps, see this article.

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