Get help with hardware features on your iPhone, iPad, and iPod touch


Use the links below if you have issues with the speakers, microphones, buttons, display, cellular connectivity, or other physical aspects of your device.


First, make sure you're using the latest version of iOS. If you still have an issue after you update, find your symptom below and follow the link for help.


Get help with these issues:


Battery or charging issues

Acceptable temperatures

Other issues

Get help with your iPhone if it has any of these issues:

  • Won't turn on
  • Appears frozen
  • Doesn't start past the Apple logo
  • Won't slide to unlock or slide to power off


Get help with the screen on your device if it has any of these issues:

  • The screen is too dim, too bright, or you see only faint images
  • You see a solid color screen (black, white or blue)
  • You see lines, missing sections, discoloration, or poor image quality

Get help with other screen issues:

General device and connectivity

Wi-Fi and Bluetooth issues

See these articles for help with Wi-Fi issues:

The "No Service" message appears in the upper left corner of the display

Get help with this issue.

"No SIM installed" alert

Get help with this issue.

Not seen in iTunes / USB connection issues

See these articles for help with this issue:

Buttons and switches

Get help with the Sleep/Wake button, Home button, volume buttons, Ring/Silent switch, or Side Switch.


Camera isn't working or has undesired image quality.


Get help if you accessory isn't working:

Issue not solved

If you still have an issue with your device, contact Apple Support.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Oct 27, 2014
  • Last Modified: Oct 27, 2014
  • Article: TS2802
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