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Archived - iPhone and iPod touch: Syncing not enabled error message after restoring from a backup

This article has been archived and is no longer updated by Apple.

Symptoms

After restoring from a backup:

  • You may see one of these error messages when attempting to sync with your computer via USB:
    • iTunes could not sync calendars to the iPod because calendars have been disabled on the iPod.
    • iTunes could not sync contacts to the iPod because contacts have been disabled on the iPod.
  • You may see that the sync options are not selected in iTunes.

Resolution

Update to iTunes 9 or later and iOS 3.1 or later. Backups created after updating will not experience this issue.

Additional Information

iOS 3.0 and later supports syncing from more than one source at a time; however, the backup will contain only the over-the-air settings if more than one source is synced.

Last Modified: Jul 31, 2013
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  • Last Modified: Jul 31, 2013
  • Article: TS2800
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