iTunes Store reporting error - 3259

Products Affected

Mac OS, Windows OS, Windows Vista, Windows XP, iTunes, iTunes Store

Symptoms

One of the following messages may appear in iTunes:

  • "iTunes could not connect to the Store. An unknown error occurred (-3259). Make sure your network connection is active and try again."
  • "There was an error downloading your music (-3259)"
  • When trying to download purchased music, getting error -3259 message in iTunes
  • When trying to connect to the iTunes Store, getting error -3259 message

This may occur if you are using an older version of iTunes, having a network connection issue, or when a Firewall protection system on the computer is blocking some communication ports that iTunes need to have open for full functionality.

Resolution

  1. Remove any proxy information you have set up.
  2. Update to the latest iTunes software version.
  3. Try turning off your Firewall to see if the issue is resolved (this includes the built-in Firewall or a third-party Firewall such as Norton Personal Firewall, McAfee, Symantec, etc.). Learn how to turn off your Firewall:

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Ask other users about this article
in Apple Support Communities
See all questions on this article See all questions I have asked