What to do if an application doesn't work after updating the iPhone OS
Symptoms
An application purchased from the App Store may no longer work as expected after updating to the latest version of the iPhone OS software.
Products Affected
iTunes Store, iPhone, iPod touch
Resolution
Try the following steps:
- Check to see if an update is available from the developer of the application.
- Open the App Store from your iPhone or iPod touch and tap Updates. You'll see a list of available application updates.
- Tap the application to see more information about the update.
- Tap Free > Install to update.
- Enter your iTunes Store password if prompted.
- If the issue persists, contact the developer of the application to report the issue. To locate a developer's support website, navigate to the App Store and search for the application. The developer's website is listed on the app's product information page.
Additional Information
Find more troubleshooting steps, if necessary.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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