Protected content not playing in iTunes or QuickTime

Products Affected

QuickTime, iTunes

Symptoms

If you are experiencing difficulty viewing digital rights management (DRM)-protected video and/or audio content in QuickTime or iTunes, you may have incompatible versions of iTunes and QuickTime installed. Viewing issues may include:

  • iTunes displays a blank screen when attempting to play DRM-protected video (no audio or video).
  • A visible playhead showing in QuickTime, but no sound when playing DRM-protected audio.
  • The following error message appears when attempting to play DRM-protected video content in QuickTime:
    "The movie could not be opened.
    Operation could not be completed. (OSStatus error 23132.)

 

Resolution

In order to resolve this issue, make sure you have the latest version of both iTunes and QuickTime installed (download and install or use Apple Software Update).

If you have the latest version of iTunes and QuickTime installed, and are still not able to play your DRM-protected content, refer to article HT1325 for additional options.

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