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Archived - iPod shuffle (3rd generation): VoiceOver does not recognize song names or playlists

This article has been archived and is no longer updated by Apple.

Symptoms

VoiceOver may not recognize song names or playlists on the device but will instead state "playlist 1", "playlist 2" or "audiobook 1", "audiobook 2".

Resolution

Solution 1

Verify that VoiceOver has been enabled.

If VoiceOver is disabled in iTunes, you will hear the default playlist names like "playlist 1" or "audiobook 1."

Solution 2

The iPod shuffle (3rd generation) might have too much content—such as songs and podcasts—synced, so that it does not have enough room to save the VoiceOver files. Free up space on the device by removing some songs or podcasts and then reinstall the VoiceOver files using the steps below.

Solution 3

The device may be disconnected from the computer before the VoiceOver files are generated and synced over to it. This can occur if iTunes is enabled to "Manually manage music" for the device. Reinstall the VoiceOver files to the device and leave it connected to the computer until you see the "iPod sync is complete. OK to disconnect" message in iTunes.

To reinstall the VoiceOver files on iPod shuffle (3rd generation)

  1. In iTunes, select iPod shuffle in the list of devices and click the Summary tab.
  2. Under Voice Feedback, deselect Enable VoiceOver.
  3. Click Apply.
  4. Select Enable VoiceOver.
  5. Click Apply.

 

Last Modified: Aug 13, 2013
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  • Last Modified: Aug 13, 2013
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