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AirPort: Troubleshooting Back to My Mac issues related to an AirPort base station or Time Capsule

Symptoms

If you encounter issues using Back to My Mac with an AirPort base station or Time Capsule, use the troubleshooting steps in this article before contacting iCloud Support.

Note: For information about setting up and using Back to My Mac with Time Capsule or 802.11n-based AirPort base stations, see this article.

Resolution

Verify that your AirPort device has an active Internet connection

Test your Internet connection from a Mac that is connected to the AirPort base station or Time Capsule's local area network, to ensure it has an active Internet connection.
 

Check for an incorrect iCloud account name or password via AirPort Utility

If an AirPort base station or Time Capsule has been configured with an incorrect iCloud account name or password, the device will display a blinking amber light (LED).

To verify:

  1. Open AirPort Utility (download and install Airport Utility, if you don't already have it).
  2. Select your AirPort base station.
  3. On the summary screen, click Edit.
  4. If necessary, enter your device's password.
  5. Click the Base Station tab.

     
  6. In the Back to My Mac section, double-click the erroneous Apple ID account. The Edit sheet will appear, and there will be a red dot to the right of the account name, under Status.

     
  7. Enter the correct Apple ID and password, and click Sign In. If the Apple ID account name or password is incorrect, you will be prompted to re-enter it.
  8. If no other issues are detected, click Update on the next screen.
    If other issues are detected, you will be prompted to resolve them before clicking Update. See this article for more information.


Verify you're running the correct version of Airport Utility

Use AirPort Utility version 6.0 or later for OS X Lion.


Verify
 your AirPort device has firmware version 7.6.1 or later

To verify the version of firmware installed on your AirPort base station or Time Capsule:

  1. Open AirPort Utility (download and install Airport Utility, if you don't already have it).
  2. Select your AirPort device from the list.
  3. Note the firmware version shown on the Summary screen.

If the firmware version is earlier than 7.6.1, update to the latest version via AirPort Utility.


Check iCloud preferences pane for alerts

On your Mac, open the iCloud preferences (in System Preferences). Diagnostic messages regarding the status of Back to My Mac may appear. See this article for troubleshooting information.


Restart the AirPort base station or Time Capsule

If issues using Back to My Mac services persist, restart your AirPort base station or Time Capsule.

Additional Information

If you still need assistance after trying the troubleshooting steps above, contact iCloud Support at http://www.apple.com/support/icloud/ww/.

Last Modified: Jul 31, 2012
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  • Last Modified: Jul 31, 2012
  • Article: TS2655
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