Archived - iPhone and iPod touch - Unable to delete email messages
This article has been archived and is no longer updated by Apple.
You may see the following message when attempting to delete emails:
"Unable to move message to folder "Trash" because the folder does not exist"
Note: This should not affect MobileMe accounts.
To resolve this issue go to Settings > Mail, Contacts, Calendars > [affected account name] > Advanced > Deleted Mailbox on iPhone or iPod touch.
If "On the Server" is an option, select Trash below that (or select Deleted Items or Deleted Messages). Otherwise, select Trash located under "On My iPhone". Once the Deleted Mailbox has been set, tap Advanced and then press the Home button to return the Home screen.
If the Deleted Mailbox is already set to Trash, please follow these steps:
Tap another folder such as Spam under the "On the Server" section
Tap Deleted Mailbox, then set it to Trash located under On My iPhone.
Press the Home button to return to the Home screen.
This document will be updated as more information becomes available.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.