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Apple ID: 'This Apple ID has been disabled for security reasons' alert appears

Symptoms

To protect your security, your Apple ID will be automatically disabled if your account password is incorrectly entered too many times. 

If your Apple ID has been disabled and you try to use online services such as iCloud or the iTunes Store, one of the following messages may appear:

  • “This Apple ID has been disabled for security reasons”
  • "Too many attempted sign ins"
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

Resolution

Reset your account password

If your account was disabled for security reasons, use iForgot (iforgot.apple.com) to reset your account and restore access to the disabled services. You can also click the Reset Password or Forgot Password button in the alert message.

If you are an iCloud user, be sure to type your full email address when you're asked to enter your Apple ID. For example, username@me.com, username@mac.com, or username@icloud.com.

 

Update your settings for devices and services that need your Apple ID password

iCloud

After changing your password, you may need to update settings on your devices (iOS, Mac, or PC).

iOS device (iPhone, iPad, or iPod touch)

  1. Go to Settings > iCloud.
  2. Tap Edit if asked.
  3. Type your new password.
  4. Tap Done.

Mac OS X

  1. Choose System Preferences from the Apple () menu.
  2. Click iCloud.
  3. Click Sign Out.
  4. Type your new password and click Sign In.

Windows-based PC

  1. Choose Start > Control Panel.
  2. Double-click iCloud.
  3. Click Sign Out.
  4. Type your new password and click Sign In.

Email

If you use an email application to access iCloud email, the application will ask you to enter your new password when you check for mail.

  • If you use OS X Mail and you are not asked for your password, check your Mail account preferences.
  • If you are using another mail app, check the app's built-in documentation for information about changing your email password settings.

Other services, such as iTunes, App Store, and FaceTime

If you use your Apple ID to make purchases, you may need to update your settings in the iTunes Store, App Store, iBooks Store, iMessage, Game Center, or FaceTime.

iPhone, iPad, or iPod touch

  1. Tap Settings.
  2. Tap iTunes and App Stores.
  3. Tap View Apple ID.
  4. Tap Sign Out.
  5. Sign in with your Apple ID and your new password.

Mac OS X

You will be asked to enter your password when making a purchase, updating an app, or accessing your account in the iTunes Store or Mac App Store.

PC

You will be asked to enter your password when making a purchase, updating an app, or accessing your account in the iTunes Store.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Sep 7, 2013
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  • Last Modified: Sep 7, 2013
  • Article: TS2446
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