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Archived - iPhone: Understanding the 'Restore Needed' message

This article has been archived and is no longer updated by Apple.

Symptoms

In some cases, iPhone may not show up in iTunes under Devices while displaying the following error message:

Resolution

If iPhone displays the Restore Needed message, try these tips.

  1. Turn iPhone off and turn it on again to see if that clears the message from the screen.
    Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, and then slide the slider to turn off the iPhone.  To turn the device back on, press and hold the Sleep/Wake button until the Apple logo appears.
  2. If the message still appears, charge iPhone for at least 30 minutes and then turn iPhone off and back on again. For additional information about charging iPhone, see iPhone and iPod touch: Charging the battery.
  3. If the issue is still not resolved, then this error message indicates that iPhone's software needs to be restored using iTunes. For additional information about restoring, see Backing Up, updating, and restoring your iPhone and iPod touch software.

Additional Information

If your iPhone does not show up in iTunes under Devices and does not display the "Restore Needed" message, please see the following links for assistance:

Last Modified: Jul 31, 2013
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  • Last Modified: Jul 31, 2013
  • Article: TS2430
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