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iTunes for Windows doesn't open after upgrading in Windows Vista, Windows 7, or Windows 8

Symptoms

Sometimes a newly-installed version of iTunes for Windows won't open, even though it appears to be running in the Windows Task Manager. (To view Task Manager, right-click an empty area of the taskbar and click Task Manager, or press Ctrl+Shift+Esc (or Ctrl+Alt+Delete) and click Task Manager. You can see iTunes under the Applications tab of the Task Manager.) This symptom could be caused by an unusable iTunes configuration file.

For help opening iTunes for Windows in Windows XP or Windows 2000, follow these steps.

Resolution

Follow the steps below to troubleshoot this issue:
  1. Make sure you are using the latest version of iTunes.
  2. Windows Vista and Windows 7:
    1. Choose Start > Computer.
    2. In the Organize menu, click Folder and Search Options.
    Windows 8:
    1. From the File Explorer window, click Computer on the panel to the left.
    2. Click View > Options.
  3. From the Folder Options window, click the View tab.
  4. In the "Advanced settings:" pane under "Hidden files and folders," select "Show hidden files and folders."
  5. Click OK.
  6. Navigate to the following location by entering it in the address bar or clicking through the folder hierarchy listed: C:\ProgramData\Apple Computer\iTunes\SC Info.
  7. Right-click the SC Info.sidb file shown and click Delete.
  8. Right-click the SC Info.sidd file shown and click Delete.
  9. Restart the computer and open iTunes.

If the above steps don't resolve the issue, try these steps.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Dec 16, 2013
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  • Last Modified: Dec 16, 2013
  • Article: TS2363
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