iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
Products Affected
iTunes 7 for Windows, iTunes 8 for Windows, iTunes 9 for Windows, Windows Vista
Symptoms
For help in opening iTunes for Windows in Windows XP or Windows 2000, see this article.
Sometimes a newly-installed version of iTunes for Windows will not open, even though it still shows as running in the Windows Task Manager (To view Task Manager you can either right-click an empty area of the taskbar, and then click Task Manager or press Ctrl+Shift+Esc or press Ctrl+Alt+Delete, and then click Task Manager. You will be able to see iTunes under the Applications tab of the Task manager). This symptom could be caused by an unusable iTunes configuration file. Follow the steps below to troubleshoot this issue.
Resolution
- From the Start menu, click Computer.
- In the Organize menu, click Folder and Search Options.
- Click the View tab.
- In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
- Click OK.
- Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed: C:\ProgramData\Apple Computer\iTunes\SC Info
- Right-click the SC Info.sidb file shown and on the shortcut menu, click Delete.
- Right-click the SC Info.sidd file shown and on the shortcut menu, click Delete.
- Restart the computer and open iTunes.
Note: If the above steps do not resolve the issue, please refer to this article.
Additional Information
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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