Mac OS X 10.2.8 or earlier: Mail message duplicates itself in the In mailbox
Symptoms
A number of duplicate messages may appear in the In mailbox in Mac OS X 10.2.8 or earlier.
Products Affected
Mail, Mac OS X 10.2, Mac OS X 10.1, Mac OS X 10.0
Resolution
- In Mail, choose Mail > Preferences.
- Click Rules.
- Edit each rule other than the rules "News From Apple" and "Junk." Look in each rule for action under "Perform the following actions" that includes "Transfer Message, to mailbox: In" (or a custom mailbox within In).
- If you find this action, change that part of the rule so that the message is directed to a different mailbox--one that is not the In mailbox or within the In mailbox.
Note: If the rules "News From Apple" or "Junk" were previously customized, you should check them for these actions as well.
If the issue persists, use these steps:
- Quit Mail.
- Click the Finder icon in the Dock.
- Choose File > Find.
- Type:
MessageSorting.plist
- Click Search. The Search Results window appears.
- Click the file named "MessageSorting.plist". The filename should be selected, allowing you to change it.
- Type:
MessageSorting.plist.old
- Press Return.
- Close the Search Results window.
- Open Mail.
- Delete the unwanted duplicate messages.
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