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Archived - Mac OS X iTunes installer components are disabled

This article has been archived and is no longer updated by Apple.

Symptoms

If you're trying to install iTunes for Mac OS X but all of the components in the installer are unchecked and dimmed (disabled, and therefore not installable), follow the steps below so you can complete the install.

Resolution

  1. Quit the iTunes installer.
  2. Quit iTunes.
  3. Open the /Library/Receipts folder on your hard disk.
  4. Drag the following files to the Trash:
    • iTunes.pkg
    • iTunesX.pkg (where X is a version number)
  5. Open the iTunes installer again and proceed with the installation.

This document will be updated as more information becomes available.

Last Modified: Nov 22, 2011
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  • Last Modified: Nov 22, 2011
  • Article: TS2310
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