iTunes 8: If Windows Vista displays a blue screen error message when connecting iPhone or iPod

  • Last Modified: October 03, 2008
  • Article: TS2280

Symptoms

After installing iTunes 8 for Windows, some users may see a blue screen error message when connecting iPhone or iPod to a Windows Vista computer. In some cases, the computer may immediately restart when connecting iPhone or iPod to the computer.

Products Affected

iPhone, iPod nano, iPod shuffle, iPod mini, iPod, iPod touch, iPod classic, iPhone 3G, Windows Vista, iTunes 8 for Windows, iPod touch (2nd generation)

Resolution

Solution 1

  1. Disconnect your iPhone or iPod from Windows Vista.
  2. Download and install iTunes 8.0.1 or later

Solution 2

 Refer to article TS1502 for additional troubleshooting steps if Windows XP or Vista computer displays a blue screen error message.

Additional Information

Note: This can occur with any iPod model.

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

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