iTunes 8: Unknown error -15000 when attempting to stream music to devices connected to AirPort Express with AirTunes

Products Affected

AirPort, iTunes 8 for Mac, iTunes 8 for Windows

Symptoms

iTunes 8 may display an unknown error - 15000 when you are using your AirPort Express with AirTunes and you:

  • attempt to play music through remote speakers on your AirPort Express with AirTunes using iTunes 8, or
  • connect to your AirPort Express with AirTunes using iTunes 8.  Your speakers may not have sound.

Unknown error -15000 can be caused if you have old firmware on the AirPort Express device you use for AirTunes.

Resolution

  1. Install the appropriate AirPort Utility:
  2. Upgrade firmware as documented in article HT1218.
  3. Restart your base station.
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