Languages

If you can't eject a CD or DVD or open the drive tray

Symptoms

Learn what to do if you can't eject a CD or DVD (stuck media) from a drive tray. 

Note: Troubleshooting slot loading optical drives is addressed in another article.

Resolution

Tip: Make sure the CD or DVD disc is not in use. Quit all applications that are using files on the disc.

  1. Press the Media Eject key at the top-right corner of the keyboard.
  2. If that doesn't work, drag the disc's icon to the Trash.
  3. If that doesn't work, restart the computer, then hold down the mouse button or trackpad button while the computer is starting up, until the disc is ejected.
    To restart, choose Restart from the Apple menu.

If you are unable to remove the disc from the drive please contact Apple, contact an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.

Last Modified: Jun 28, 2011
Helpful?
Yes
No
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Print this page
  • Last Modified: Jun 28, 2011
  • Article: TS2097
  • Views:

    2006222
  • Rating:
    • 58.0

    (7242 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked