Mac OS X: Stops Responding While Starting Up From Mac OS X disc

  • Last Modified: July 14, 2009
  • Article: TS2000
  • Old Article: 88152

Symptoms

This article offers solutions in the unlikely event that your computer stops responding when starting up from a Mac OS X disc (a CD or DVD). In rare cases, a kernel panic message may appear.

Products Affected

Mac OS X 10.4, Mac OS X 10.3, Mac OS X 10.2, Mac OS X 10.1, Mac OS X 10.0, Mac OS X 10.5, Mac OS installation/setup (any version)

Resolution

    1. Inspect the disc: Verify that the shiny side of the disc is relatively clean (no particles, smudges, or other abnormalities).

    2. Make sure that current firmware is installed: Your computer may require a firmware update for best Mac OS X compatibility. The latest firmware updates are available from Apple Support Downloads.

    3. Disconnect peripheral devices: Disconnect peripheral devices connected to your computer except for the keyboard and mouse. This includes any USB and SCSI devices, as well as any PCMCIA cards.

    4. If the issue persists, remove third-party hardware upgrades such as third-party memory (RAM) and third-party PCI cards. Note: Apple does not provide technical support for Mac OS X when used with third-party processor upgrade cards.

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